FAQ
Shipping
What shipping methods are available?
The shipping methods that are available depend on where you live. You can see the shipping options available for you once checking out.
When will my package ship?
We will try our absolute best to ship out your package within a couple of business days! But keep in mind pre-orders are all custom made to order so they will be shipped around 8+ weeks after the order is put through.
Do you ship internationally?
Yes, we do! Once you enter your address when checking out you will see the shipping options for an international order.
Returns/Exchanges
How do i return an item
Unfortunately, at this time we are only accepting exchanges.
How do i exchange an item
Send us an email at alouralounge@gmail.com and we can help you with the process of an exchange.
Payment
What payment methods are accepted?
The payment methods that are accepted are Debit, Visa, Mastercard, American Express, Pay Pal, Discover, Diner's Club, Shop Pay, Apple Pay, Google Pay, & Sezzle.